For 96 years Travellers Aid has
been proudly assisting travellers to the City of Melbourne. Its service
philosophy is built around something that many of us take for granted and
that is the freedom to travel independently. With 20 staff and 45
volunteers, Travellers Aid aims to make everyday travel possible for all
people by promoting autonomy, independence and social inclusion throughout
its service delivery.
Travellers Aid has adapted as the needs of travellers
to Melbourne have evolved, from greeting ships at the docks in the early
days to providing internet access and the hire of motorised mobility
equipment to the travellers of today. With over 260, 000 visitors to the
city every day (not including residents, workers or students), it is no
surprise that the services of Travellers Aid are appreciated by so many.
Assistance is provided to thousands of public
transport users every year, including the elderly, people with disabilities
and others in need. Travellers Aid works hard to enable all people to travel
safely and confidently to medical appointments, education, employment, to
negotiate public transport and access the city from regional and rural
areas. This work has helped generations of people lead fuller and more
independent and productive lives and will be all the more relevant and
beneficial as Melbourne continues to grow.
Travellers Aid operates across
three sites, the main ones being at Flinders Street Station and Southern
Cross Station where a 7-day a week service provides facilities and relief
programs to public transport users otherwise unable to travel for physical,
social or economic reasons.
organisation is a passionate advocate for travellers in need, particularly
social justice issues concerned with equity and access. As such, it was
actively involved in the development of Victoria’s Accessible Tourism Action
Plan, aimed at improving tourism experiences for people with disabilities.
also provide a range of short and long term volunteer opportunities
including: mutual obligation or “Work for the Dole” programs; mentoring and
supporting volunteers who are returning to the workforce after unemployment,
illness or injury and people from culturally and linguistically diverse
backgrounds who are leaning English; corporate and skilled volunteering;
medical companion volunteers; project based volunteering; online
volunteering (by distance) and student placements.